About the National Tenant Survey
At Mission Australia Housing (MAH) we care about your experience being a tenant with us. This year we’re partnering with Community Housing Industry Association (CHIA) to run this survey. The feedback provided by you each year, has helped us to improve our services for our tenants and communities.
Complete your Tenant Survey in 2026 and go in the draw to win a AUD $500 gift voucher to spend on white goods.
How the National Tenant Survey works
Your feedback on the services we provide is very important to us. In the next few weeks, you’ll receive a letter, email and SMS from Community Housing Industry Association (CHIA) who are running the survey on our behalf.
Participation is completely voluntary, confidential and your responses will remain anonymous.
We’d love to make it as easy as possible for you to share your views. The survey takes approximately 10 minutes and is completely confidential. There are two ways to complete the survey:
- Complete the paper survey sent out with your letter from CHIA. This can be done and popped back in the postage paid envelope and dropped to the post office.
- Complete the online survey. You will receive a link and QR code in the letter sent to you by CHIA. All you need to do is enter your unique ID and password provided to you and submit the form.
Having issues completing the survey? Contact us or attend one of our upcoming events, our team is happy to help.
Make sure you complete a Tenant Survey to go in the draw to win.
Go shopping on us at a major white goods store in your area with a voucher worth $500. Loads of other prizes are on offer too.
Refer to the letter from CHIA for more information or check out our competition terms and conditions page.
Why complete the National Tenant Survey?
Your views help improve our services for our tenants and communities. In the last National Tenant Survey 2024, you told us we needed to:
- Improve our customer service to you
- Improve our communications with you
- Improve our repairs and maintenance systems
Over the past 2 years, we have:
Built one connected team to offer service excellence
Launched our Customer Hub to take your calls
All emergency repairs managed by our Customer Hub for quick action
Implemented an SMS repairs feedback survey
Launched our new website with online Tenant Hub
Reformatted our letters, fact sheets and rent statements, making them easier to read.
Frequently asked questions (FAQs)
The survey is run by CHIA NSW on behalf of Mission Australia Housing. It helps us understand your experience so we can improve housing services, repairs, maintenance and overall support.
You can take part if you are 18 or older, and the survey takes around 10–15 minutes to complete. You can also complete it on behalf of another household member with their consent.
No. Taking part is completely voluntary, and you can skip any questions you don’t want to answer.
Your responses help us improve how we deliver services. We may also use your details to send reminders or enter you into a prize draw. If you raise serious concerns about your safety or wellbeing, we may follow up to support you.
Yes. Your personal information is kept confidential and handled in line with our privacy policies. Your responses are de-identified and used in reporting without identifying you. You can learn more via the Mission Australia and CHIA NSW privacy policies.
Need help completing the survey?
Our team are dedicated to making sure your voice gets heard in the tenant survey, if you’re having trouble accessing the survey, completing it, or need any guidance, please reach out to:
Email: housingenquiries@missionaustralia.com.au
Phone: 1800 269 672
Need an interpreter? Call the Translating and Interpreting Service on 131 450
Visit us in person: Come see us in person at one of our community events. Chat to your local community development team, to find out where and when.
Or you can fill out our online contact us form.
Community Housing Industry Association NSW
Partnering with Mission Australia Housing to deliver National Tenant Survey 2026