Annual report Victoria
Together, in FY24-25 we supported 3,448 people in Victoria on their journey towards independence.
A message from our State Director
This year, Mission Australia supported 3,448 children, young people, adults, and families across Victoria, helping to strengthen family connections and promote wellbeing and independence.
We’re deeply grateful to those who share their stories with us and allow us to partner with them in their journey. Their resilience, courage, and hope continue to inspire us, and we remain committed to delivering personalised, high-quality support that aligns with their unique goals and circumstances.
Throughout the year, our Victorian Strategy continued to guide and direct our efforts to deepen our impact, through targeted growth, innovation, and strategic partnerships.
Programs such as Better Futures, Navigator, L2P Learner Driver Mentor Program, PIVOT, and other initiatives have played a vital role in empowering young people to realise their potential and thrive.
Our employment services in Victoria paved new pathways to independence, with a strong focus on innovation and collaboration — particularly through partnerships with industry and Aboriginal communities.
As the Communities for Children facilitating partner in Greater Dandenong, our team leads a dynamic collaboration with local organisations, to create a city where families, communities, and services work together to foster a safe, inclusive environment, supporting children’s health, wellbeing, and learning.
None of this impact would be possible without the dedication of our leaders and frontline staff, and the invaluable support of our partners, funders, and collaborators.
Thank you — we’re excited to continue this journey with you.
Kind regards,
Mychelle Curran
State Director, Victoria, Tasmania & South Australia
Our year at a glance
3,255
People supported through 38 specialist pre-employment and training services.
134
People supported through two of our children and family services.
35
People supported through our community development service.
Strategy 2020-25
How we support people in need
We work alongside people and communities; meeting them where they are. Our work is centred on six program pillars that shape how we welcome, support and partner with people and communities.
Housing and homelessness
Safe, secure and affordable homes for all.
Children, young people and families
Safe, resilient and thriving families, children and young people.
Mental health
Improved mental health and wellbeing.
People with disability
Inclusive communities and thriving lives.
Employment, financial support and community engagement.
Increased participation and stronger communities
Alcohol and other drugs.
Building healthier lives.
Our work in focus
Client advisory panel
In November 2024, we launched our first-ever Client Advisory Panel. Ten people with lived experience provide advice and recommendations to shape the future of our services.
- Members have been a client or tenant within the last two years and reflect the diversity of people we support.
- The panel creates a direct link between the people we serve and our leaders, helping us better meet community needs.
- Their insights have informed our new Strategy 2030 and refreshed Vision.
- Members report feeling heard and value the opportunity to embed lived experience into decision-making.
“It has been inspiring to hear the panel insights and see how these have been incorporated into the strategic plan and organisational frameworks.” – Juanita Ford, Service Design and Innovation Lead
Enabling our people
We’re committed to supporting the people who make our work possible. In 2024 we:
- Made 485 fixed-term roles permanent for greater security
- Achieved our lowest voluntary turnover on record at 16.7%
- Introduced a new Enterprise Agreement with enhanced parental leave, wellbeing days and reproductive health leave
- Strengthened diversity and inclusion through a new employee reference group
- Embedded wellbeing and psychosocial safety with team action plans
Advocating for a fairer nation
With our evidence and courageous voice, Mission Australia continued to advocate for a fairer nation and better outcomes for the people and communities we serve
- With 2025 being an election year, we amplified our engagement with government, policymakers to keep housing, youth support, and ending homelessness on the national agenda.
- We engaged through policy submissions, campaigns, media, and direct dialogue with decision-makers.
- We worked with partners to deliver practical, long-term solutions that strengthen services and increase affordable housing.
Where your support goes
$426m
Total operating revenue.
$418.5m
Total operating expenditure.
85.9%
of income went back into services.
14.1%
surplus for future service delivery and growth.
Celebrating the people who make change possible
Thank you to our partners, donors and volunteers for walking alongside us to create lasting change in 2025.
Together, more than 1,000 volunteers gave 41,500+ hours of support, and countless supporters and corporate partners dedicated their time and resources to help people in need.
Thank you for your generosity and commitment. Together, we’re building a future full of hope and possibility for all.
Thank you for helping us
