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Tenancy complaints, appeals and feedback

Your voice matters, we want to hear from you

If you’re not happy with the services provided by Mission Australia Housing or one of our staff members, please let us know.

All complaints are reviewed, and if contact details are provided, we’ll respond within 28 days. If you'd like to make an anonymous complaint please refer to our whistleblower policy.

You can submit a complaint by:

Two women are smiling and talking at a desk with a laptop. One is seated and typing, while the other, a Mission Australia case worker, stands beside her.

Learn more about your options

Contact us  1800 951 123